Shipping policy

Shipping Policy

Effective Date: [Insert Date]

Thank you for choosing Fresh Flowers Nairobi. We are committed to delivering fresh flowers and gifts safely, promptly, and with exceptional care. Please read our shipping policy below to understand how we process and deliver your orders.

Delivery Areas

We offer flower delivery throughout Nairobi and selected towns across Kenya. If you are unsure whether we deliver to your location, please contact our customer support team before placing your order.

Delivery Hours

Our standard delivery hours are:

  • Monday – Sunday: 8:00 AM – 8:00 PM

  • Same-day delivery is available for eligible orders placed before our daily cut-off time.

During public holidays, Valentine's Day, Mother's Day, Christmas, and other peak seasons, delivery times may vary due to high demand.

Same-Day Delivery

We offer same-day delivery within Nairobi for orders placed before 3:00 PM (East Africa Time).

Orders received after the cut-off time will be scheduled for delivery on the next available business day unless otherwise agreed.

Delivery Charges

Delivery fees are calculated based on the delivery location and will be displayed during checkout before payment is completed.

Free delivery promotions may be offered from time to time and will be clearly communicated on our website.

Order Processing

Once your payment has been successfully received, your order will be carefully prepared by our florists and dispatched for delivery.

You will receive an order confirmation after your purchase, and we may contact you if additional delivery information is required.

Recipient Availability

To ensure successful delivery, please provide:

  • The recipient's full name

  • A valid phone number

  • The complete delivery address

  • Any special delivery instructions

If the recipient is unavailable, our delivery team may:

  • Leave the order with a receptionist, security desk, or trusted neighbour where appropriate.

  • Contact the recipient to arrange an alternative delivery time.

  • Attempt redelivery, which may incur an additional delivery charge.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Heavy traffic

  • Adverse weather conditions

  • Road closures

  • Public events

  • Other unforeseen circumstances beyond our control

We will make every effort to keep you informed if delays occur.

Order Tracking

Customers may contact our customer support team for updates regarding the status of their orders.

Flower Substitutions

Due to seasonal availability or supply limitations, certain flowers or gift items may occasionally be substituted with similar products of equal or greater value. We always ensure the overall style, colour, and quality of the arrangement remain consistent with your order.

International Orders

At this time, we primarily deliver within Kenya. If you are ordering from outside Kenya for delivery within Kenya, you may place your order through our website using our accepted payment methods.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Fresh Flowers Nairobi

Email: nairobifreshflowers@gmail.com

Phone: +254 711671580

Business Hours: Monday – Sunday, 8:00 AM – 8:00 PM